/* Platform — Support page (extends storefront layout tokens via .platform-storefront-page) */

.platform-support-page .su-hero__atmosphere {
  background:
    radial-gradient(ellipse 70% 50% at 12% 18%, rgba(14, 165, 233, 0.14) 0%, transparent 58%),
    radial-gradient(ellipse 55% 45% at 88% 12%, rgba(34, 211, 238, 0.12) 0%, transparent 55%),
    radial-gradient(ellipse 50% 40% at 70% 70%, rgba(14, 165, 233, 0.06) 0%, transparent 60%),
    var(--ps-hero-wash);
}

.su-hero__sheen {
  position: absolute;
  inset: 0;
  pointer-events: none;
  background: linear-gradient(115deg, transparent 40%, rgba(255, 255, 255, 0.55) 48%, transparent 56%);
  opacity: 0.35;
  mix-blend-mode: soft-light;
}

.platform-support-page .su-hero .ps-hero__grid {
  opacity: 0.35;
  mask-image: radial-gradient(ellipse 75% 65% at 70% 35%, #000 15%, transparent 72%);
  -webkit-mask-image: radial-gradient(ellipse 75% 65% at 70% 35%, #000 15%, transparent 72%);
}

.platform-support-page .su-hero {
  text-align: left;
  padding: clamp(3rem, 6vw, 5rem) 0 clamp(3.5rem, 7vw, 5.5rem);
  overflow: hidden;
}

.platform-support-page .su-hero::after {
  display: none;
}

.su-hero__inner {
  display: grid;
  gap: clamp(2.25rem, 5vw, 4rem);
  align-items: center;
}

@media (min-width: 960px) {
  .su-hero__inner {
    grid-template-columns: minmax(0, 1.02fr) minmax(0, 0.98fr);
    gap: clamp(2.75rem, 5vw, 4.5rem);
  }
}

.su-hero__copy {
  position: relative;
  max-width: 34rem;
  margin: 0;
}

@media (min-width: 960px) {
  .su-hero__copy::before {
    content: '';
    position: absolute;
    left: -1.25rem;
    top: 0.35rem;
    bottom: 0.35rem;
    width: 2px;
    border-radius: 2px;
    background: linear-gradient(180deg, rgba(14, 165, 233, 0.55), rgba(34, 211, 238, 0.15), transparent);
  }
}

.platform-support-page .su-hero__eyebrow {
  background: rgba(255, 255, 255, 0.82);
  border-color: rgba(14, 165, 233, 0.22);
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 8px 24px rgba(14, 165, 233, 0.06);
}

.platform-support-page .su-hero__title {
  margin-left: 0;
  margin-right: 0;
  max-width: 11.5ch;
  font-size: clamp(2.35rem, 4.6vw, 3.55rem);
  line-height: 1.05;
  letter-spacing: -0.04em;
}

.su-hero__title-accent {
  background: linear-gradient(105deg, #0f172a 0%, #0ea5e9 50%, #818cf8 100%);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}

.platform-support-page .su-hero__lead {
  margin-left: 0;
  margin-right: 0;
  max-width: 31rem;
  font-size: 1.0625rem;
  line-height: 1.7;
  color: #64748b;
}

.platform-support-page .su-hero__actions {
  justify-content: flex-start;
  gap: 0.85rem;
  margin-bottom: 1.25rem;
}

.platform-support-page .su-hero__actions .btn-primary {
  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.14);
}

.platform-support-page .su-hero__actions .ps-btn-ghost {
  backdrop-filter: blur(8px);
  background: rgba(255, 255, 255, 0.65);
}

.su-hero__trust {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem 0;
  margin: 0;
  padding: 0;
  list-style: none;
  font-size: 0.8125rem;
  color: #94a3b8;
}

.su-hero__trust li {
  display: inline-flex;
  align-items: center;
}

.su-hero__trust li:not(:last-child)::after {
  content: '';
  display: inline-block;
  width: 3px;
  height: 3px;
  margin: 0 0.65rem;
  border-radius: 50%;
  background: #cbd5e1;
}

.su-hero__visual {
  position: relative;
  max-width: 30rem;
  margin: 0;
  width: 100%;
  justify-self: end;
}

@media (max-width: 959px) {
  .su-hero__visual {
    max-width: 24rem;
    margin-inline: auto;
    justify-self: center;
  }

  .su-hero__copy::before {
    display: none;
  }
}

.su-float-chat {
  width: 100%;
}

.su-float-chat__stage {
  position: relative;
  display: flex;
  align-items: flex-start;
  justify-content: center;
  min-height: clamp(24rem, 44vw, 30rem);
  padding: 1rem 0.5rem 1.5rem;
  overflow: visible;
  box-sizing: border-box;
}

.su-float-chat__glow {
  position: absolute;
  inset: 8% 2% 12% 8%;
  background:
    radial-gradient(ellipse 70% 65% at 55% 40%, rgba(14, 165, 233, 0.18) 0%, rgba(34, 211, 238, 0.08) 42%, transparent 72%),
    radial-gradient(ellipse 45% 50% at 75% 65%, rgba(14, 165, 233, 0.1) 0%, transparent 68%);
  filter: blur(40px);
  pointer-events: none;
  z-index: 0;
}

.su-float-chat__ring {
  position: absolute;
  top: 12%;
  right: 4%;
  width: min(88%, 22rem);
  aspect-ratio: 1;
  border-radius: 50%;
  border: 1px solid rgba(14, 165, 233, 0.12);
  background: radial-gradient(circle at 50% 50%, rgba(255, 255, 255, 0.55) 0%, transparent 68%);
  box-shadow:
    inset 0 0 0 1px rgba(255, 255, 255, 0.4),
    0 0 60px rgba(14, 165, 233, 0.06);
  pointer-events: none;
  z-index: 0;
  animation: su-ring-pulse 8s ease-in-out infinite;
}

.su-float-chat__cluster {
  position: relative;
  z-index: 1;
  width: 100%;
  max-width: 26rem;
  animation: su-cluster-float 7s ease-in-out infinite;
}

.su-float-order {
  display: flex;
  flex-direction: column;
  gap: 0.12rem;
  width: fit-content;
  max-width: 85%;
  margin: 0 0 1.35rem auto;
  padding: 0.65rem 0.85rem;
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.78);
  border: 1px solid rgba(14, 165, 233, 0.18);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.03),
    0 12px 32px rgba(14, 165, 233, 0.1);
  opacity: 0;
  transform: translateY(10px);
  animation: su-chat-in 0.55s cubic-bezier(0.22, 1, 0.36, 1) 0.15s forwards;
}

.su-float-order__label {
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--accent);
}

.su-float-order strong {
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink);
}

.su-float-order em {
  font-style: normal;
  font-size: 0.6875rem;
  color: #64748b;
}

.su-float-chat__thread {
  display: flex;
  flex-direction: column;
  width: 100%;
}

.su-float-msg {
  display: flex;
  width: 100%;
  opacity: 0;
  transform: translateY(14px);
  animation: su-chat-in 0.55s cubic-bezier(0.22, 1, 0.36, 1) forwards;
}

.su-float-msg--customer { justify-content: flex-start; }
.su-float-msg--ai { justify-content: flex-end; }

.su-float-msg--customer + .su-float-msg--ai,
.su-float-msg--customer + .su-float-msg--customer { margin-top: 1.35rem; }

.su-float-msg--ai + .su-float-msg--customer,
.su-float-msg--ai + .su-float-msg--ai { margin-top: 1.75rem; }

.su-float-bubble {
  position: relative;
  max-width: 88%;
  padding: 0.8rem 1rem;
  border-radius: 16px;
  font-size: 0.875rem;
  line-height: 1.55;
  letter-spacing: -0.01em;
}

.su-float-bubble p { margin: 0; }

.su-float-bubble--customer {
  background: rgba(255, 255, 255, 0.88);
  color: #1e293b;
  border: 1px solid rgba(226, 232, 240, 0.9);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.03),
    0 8px 28px rgba(15, 23, 42, 0.06);
  border-bottom-left-radius: 6px;
}

.su-float-bubble--ai {
  background: linear-gradient(145deg, #22d3ee 0%, #38bdf8 50%, #818cf8 100%);
  color: #fff;
  border: 1px solid rgba(255, 255, 255, 0.18);
  box-shadow:
    0 1px 2px rgba(14, 165, 233, 0.12),
    0 12px 32px rgba(14, 165, 233, 0.22);
  border-bottom-right-radius: 6px;
}

.su-float-chat__status {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  align-items: flex-end;
  gap: 0.5rem;
  width: 100%;
  margin-top: 1.75rem;
  padding-right: 0.15rem;
  min-height: 2rem;
}

.su-float-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.42rem 0.8rem;
  border-radius: 999px;
  font-size: 0.6875rem;
  font-weight: 600;
  letter-spacing: 0.01em;
  color: #334155;
  background: rgba(255, 255, 255, 0.9);
  border: 1px solid rgba(226, 232, 240, 0.95);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 8px 22px rgba(15, 23, 42, 0.07);
  opacity: 0;
  transform: translateY(10px);
  animation: su-chat-in 0.45s cubic-bezier(0.22, 1, 0.36, 1) forwards;
}

.su-float-chip:nth-child(2) { animation-name: su-chip-in-2; }
.su-float-chip:nth-child(3) { animation-name: su-chip-in-3; }

.su-float-chip__check {
  display: inline-grid;
  place-items: center;
  width: 1rem;
  height: 1rem;
  border-radius: 50%;
  background: linear-gradient(145deg, #34d399, #10b981);
  color: #fff;
  font-size: 0.5625rem;
  line-height: 1;
  flex-shrink: 0;
  box-shadow: 0 2px 6px rgba(16, 185, 129, 0.35);
}

@keyframes su-chat-in {
  from { opacity: 0; transform: translateY(14px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes su-chip-in-2 {
  from { opacity: 0; transform: translateY(14px) translateX(-6px); }
  to { opacity: 1; transform: translateY(3px) translateX(-6px); }
}

@keyframes su-chip-in-3 {
  from { opacity: 0; transform: translateY(14px) translateX(-12px); }
  to { opacity: 1; transform: translateY(6px) translateX(-12px); }
}

@keyframes su-cluster-float {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-5px); }
}

@keyframes su-ring-pulse {
  0%, 100% { transform: scale(1); opacity: 0.85; }
  50% { transform: scale(1.03); opacity: 1; }
}

@media (prefers-reduced-motion: reduce) {
  .su-float-msg,
  .su-float-chip,
  .su-float-order,
  .su-float-chat__cluster,
  .su-float-chat__ring {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

/* —— Shared feature mock bits —— */

/* Unified inbox — conversation-first premium visual */

.su-inbox-demo {
  max-width: 40rem;
  margin-inline: auto;
}

.su-inbox-shell {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: minmax(9.5rem, 11.5rem) minmax(0, 1fr);
  min-height: 27rem;
  background:
    radial-gradient(ellipse 70% 40% at 100% 0%, rgba(14, 165, 233, 0.05), transparent 55%),
    #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  border-radius: 22px;
  overflow: hidden;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.03),
    0 20px 48px rgba(15, 23, 42, 0.08),
    0 40px 80px rgba(14, 165, 233, 0.07);
}

.su-panel.is-inview .su-inbox-shell {
  animation: ps-mock-enter 0.75s cubic-bezier(0.22, 1, 0.36, 1) both;
}

.su-inbox-list {
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
  padding: 0.85rem 0.55rem;
  background: linear-gradient(180deg, #f8fafc 0%, #f1f5f9 100%);
  border-right: 1px solid rgba(15, 23, 42, 0.05);
}

.su-inbox-list__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.35rem;
  padding: 0.15rem 0.45rem 0.55rem;
}

.su-inbox-list__head strong {
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: var(--ps-ink, #0f172a);
}

.su-inbox-list__head span {
  font-size: 0.5625rem;
  font-weight: 600;
  color: #94a3b8;
}

.su-inbox-item {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 0.45rem;
  align-items: center;
  width: 100%;
  padding: 0.5rem 0.45rem;
  border: 1px solid transparent;
  border-radius: 12px;
  background: transparent;
  text-align: left;
  cursor: default;
  transition: background 0.25s ease, border-color 0.25s ease, box-shadow 0.25s ease;
}

.su-inbox-item.is-active {
  background: #fff;
  border-color: rgba(14, 165, 233, 0.2);
  box-shadow: 0 6px 16px rgba(14, 165, 233, 0.08);
}

.su-channel-icon {
  display: grid;
  place-items: center;
  width: 1.85rem;
  height: 1.85rem;
  border-radius: 0.55rem;
  flex-shrink: 0;
  border: 1px solid transparent;
}

.su-channel-icon--wa {
  color: #0f766e;
  background: rgba(16, 185, 129, 0.12);
  border-color: rgba(16, 185, 129, 0.16);
}

.su-channel-icon--em {
  color: var(--accent-hover);
  background: rgba(14, 165, 233, 0.12);
  border-color: rgba(14, 165, 233, 0.16);
}

.su-channel-icon--ig {
  color: #9d174d;
  background: rgba(244, 114, 182, 0.12);
  border-color: rgba(236, 72, 153, 0.16);
}

.su-inbox-item__body {
  min-width: 0;
}

.su-inbox-item__body strong {
  display: block;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: var(--ps-ink, #0f172a);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.su-inbox-item__body em {
  display: block;
  margin-top: 0.08rem;
  font-style: normal;
  font-size: 0.5625rem;
  color: #94a3b8;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.su-inbox-item__meta {
  display: none;
}

.su-inbox-item.is-active .su-inbox-item__body em {
  color: #0ea5e9;
}

.su-inbox-main {
  display: flex;
  flex-direction: column;
  min-width: 0;
  padding: 1rem 1.15rem 1.05rem;
  background:
    radial-gradient(ellipse 80% 50% at 100% 0%, rgba(14, 165, 233, 0.05), transparent 55%),
    #fff;
}

.su-inbox-main__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 0.9rem;
}

.su-inbox-main__who {
  display: flex;
  align-items: center;
  gap: 0.7rem;
  min-width: 0;
}

.su-inbox-main__avatar {
  width: 2.35rem;
  height: 2.35rem;
  border-radius: 0.7rem;
  box-shadow: none;
  font-size: 0;
  transition: background 0.35s ease, color 0.35s ease, border-color 0.35s ease;
}

.su-inbox-main__who strong {
  display: block;
  font-size: 0.9375rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink);
}

.su-inbox-main__who > div > span {
  display: flex;
  align-items: center;
  gap: 0.4rem;
  margin-top: 0.15rem;
  font-size: 0.6875rem;
  color: #94a3b8;
}

.su-channel-pill {
  display: inline-flex;
  align-items: center;
  padding: 0.12rem 0.4rem;
  border-radius: 999px;
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  color: var(--accent);
  background: rgba(14, 165, 233, 0.1);
}

.su-inbox-main__live {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.35rem 0.65rem;
  border-radius: 999px;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5625rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--accent);
  background: rgba(14, 165, 233, 0.08);
  border: 1px solid rgba(14, 165, 233, 0.14);
  flex-shrink: 0;
}

.su-inbox-main__live > span {
  width: 0.35rem;
  height: 0.35rem;
  border-radius: 50%;
  background: #10b981;
  box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.45);
  animation: ps-live-pulse 1.8s ease-out infinite;
}

.su-inbox-main__order {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  padding: 0.75rem 0.85rem;
  margin-bottom: 1rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.9);
  border: 1px solid rgba(15, 23, 42, 0.05);
  box-shadow: 0 8px 20px rgba(14, 165, 233, 0.04);
  transition: border-color 0.35s ease, background 0.35s ease, box-shadow 0.35s ease;
}

.su-inbox-main__order.is-flash {
  background: rgba(14, 165, 233, 0.06);
  border-color: rgba(14, 165, 233, 0.18);
  animation: su-order-flash 0.7s ease;
}

@keyframes su-order-flash {
  0%, 100% { box-shadow: 0 8px 20px rgba(14, 165, 233, 0.04); }
  50% { box-shadow: 0 0 0 3px rgba(14, 165, 233, 0.18), 0 12px 28px rgba(14, 165, 233, 0.12); }
}

.su-inbox-main__order-icon {
  display: grid;
  place-items: center;
  width: 2.1rem;
  height: 2.1rem;
  border-radius: 10px;
  color: var(--accent);
  background: rgba(14, 165, 233, 0.1);
}

.su-inbox-main__order strong {
  display: block;
  font-size: 0.8125rem;
  letter-spacing: -0.01em;
  color: var(--ps-ink);
}

.su-inbox-main__order em {
  display: block;
  margin-top: 0.1rem;
  font-style: normal;
  font-size: 0.6875rem;
  color: #64748b;
}

.su-inbox-main__order-tag {
  padding: 0.2rem 0.5rem;
  border-radius: 999px;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #059669;
  background: rgba(16, 185, 129, 0.12);
}

.su-inbox-main__thread {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  flex: 1;
  min-height: 8.5rem;
  margin-bottom: 0.75rem;
}

.su-pane-msg {
  max-width: 85%;
  opacity: 0;
  transform: translateY(12px) scale(0.98);
  animation: su-pane-msg-in 0.5s cubic-bezier(0.22, 1, 0.36, 1) forwards;
}

.su-pane-msg--customer { align-self: flex-start; }
.su-pane-msg--ai { align-self: flex-end; }

.su-pane-msg__bubble {
  padding: 0.75rem 0.95rem;
  border-radius: 16px;
  font-size: 0.8125rem;
  line-height: 1.5;
  letter-spacing: -0.01em;
  color: var(--ps-ink);
}

.su-pane-msg--customer .su-pane-msg__bubble {
  background: #f1f5f9;
  border-bottom-left-radius: 5px;
}

.su-pane-msg--ai .su-pane-msg__bubble {
  background: linear-gradient(145deg, #22d3ee 0%, #38bdf8 50%, #818cf8 100%);
  color: #fff;
  border-bottom-right-radius: 5px;
  box-shadow: 0 10px 28px rgba(14, 165, 233, 0.22);
}

.su-inbox-main__typing {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  align-self: flex-end;
  margin: 0 0 0.65rem;
  padding: 0.55rem 0.75rem;
  border-radius: 12px;
  background: rgba(14, 165, 233, 0.08);
}

.su-inbox-main__typing span {
  width: 0.35rem;
  height: 0.35rem;
  border-radius: 50%;
  background: var(--accent);
  opacity: 0.35;
  animation: su-typing-dot 1s ease-in-out infinite;
}

.su-inbox-main__typing span:nth-child(2) { animation-delay: 0.15s; }
.su-inbox-main__typing span:nth-child(3) { animation-delay: 0.3s; }

.su-inbox-main__foot {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 0.65rem;
  align-items: stretch;
  padding-top: 0.15rem;
}

.su-inbox-main__draft {
  padding: 0.65rem 0.8rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.05);
  min-width: 0;
  opacity: 0.45;
  transition: opacity 0.35s ease, border-color 0.35s ease, background 0.35s ease;
}

.su-inbox-main__draft.is-ready {
  opacity: 1;
  background: rgba(14, 165, 233, 0.05);
  border-color: rgba(14, 165, 233, 0.16);
}

.su-inbox-main__draft-label {
  display: block;
  margin-bottom: 0.2rem;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: var(--accent);
}

.su-inbox-main__draft p {
  margin: 0;
  font-size: 0.75rem;
  line-height: 1.45;
  color: #475569;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.su-inbox-main__send {
  padding: 0 1.15rem;
  border: none;
  border-radius: 14px;
  font-size: 0.8125rem;
  font-weight: 600;
  color: #fff;
  background: linear-gradient(145deg, #0f172a, #1e293b);
  box-shadow: 0 8px 20px rgba(15, 23, 42, 0.18);
  cursor: default;
  opacity: 0.4;
  transform: scale(0.96);
  transition: opacity 0.35s ease, transform 0.35s ease, background 0.35s ease;
}

.su-inbox-main__send.is-ready {
  opacity: 1;
  transform: scale(1);
  background: linear-gradient(145deg, #22d3ee, #818cf8);
  box-shadow: 0 10px 24px rgba(14, 165, 233, 0.28);
}

.su-inbox-main__send.is-sent {
  background: linear-gradient(145deg, #059669, #10b981);
}

@keyframes su-pane-msg-in {
  from { opacity: 0; transform: translateY(12px) scale(0.98); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes su-typing-dot {
  0%, 80%, 100% { opacity: 0.3; transform: translateY(0); }
  40% { opacity: 1; transform: translateY(-2px); }
}

@media (max-width: 520px) {
  .su-inbox-shell {
    grid-template-columns: 1fr;
    min-height: 0;
  }

  .su-inbox-list {
    flex-direction: row;
    flex-wrap: wrap;
    border-right: none;
    border-bottom: 1px solid rgba(15, 23, 42, 0.05);
    padding: 0.75rem;
  }

  .su-inbox-list__head {
    width: 100%;
    padding-bottom: 0.35rem;
  }

  .su-inbox-item {
    flex: 1 1 calc(33% - 0.3rem);
    min-width: 5.5rem;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-pane-msg,
  .su-inbox-main__typing span,
  .su-inbox-main__live > span,
  .su-panel.is-inview .su-inbox-shell {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

/* —— Shared Support feature panels —— */

.su-panel {
  position: relative;
  max-width: 34rem;
  margin-inline: auto;
}

.su-panel__glow {
  position: absolute;
  inset: 8% 4% -6%;
  z-index: 0;
  border-radius: 40%;
  background: radial-gradient(ellipse at center, rgba(14, 165, 233, 0.18), transparent 70%);
  filter: blur(20px);
  pointer-events: none;
}

.su-panel__glow--alt {
  background: radial-gradient(ellipse at center, rgba(34, 211, 238, 0.16), transparent 70%);
}

.su-panel__card {
  position: relative;
  z-index: 1;
  padding: 1rem 1.05rem 1.05rem;
  border-radius: 20px;
  background:
    radial-gradient(ellipse 80% 45% at 100% 0%, rgba(14, 165, 233, 0.05), transparent 55%),
    #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.03),
    0 20px 48px rgba(15, 23, 42, 0.08),
    0 40px 80px rgba(14, 165, 233, 0.07);
}

.su-panel.is-inview .su-panel__card {
  animation: ps-mock-enter 0.75s cubic-bezier(0.22, 1, 0.36, 1) both;
}

.su-panel__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 0.95rem;
}

.su-panel__brand {
  display: flex;
  align-items: center;
  gap: 0.65rem;
}

.su-panel__ai-mark {
  display: grid;
  place-items: center;
  width: 2.15rem;
  height: 2.15rem;
  border-radius: 12px;
  color: var(--accent);
  background: rgba(14, 165, 233, 0.12);
  flex-shrink: 0;
}

.su-panel__label {
  display: block;
  margin-bottom: 0.15rem;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--accent);
}

.su-panel__head strong {
  display: block;
  font-size: 0.9375rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-panel__badge {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.3rem 0.6rem;
  border-radius: 999px;
  font-size: 0.625rem;
  font-weight: 600;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.14);
  white-space: nowrap;
}

.su-panel__badge i {
  width: 0.35rem;
  height: 0.35rem;
  border-radius: 50%;
  background: #22d3ee;
  animation: ps-live-pulse 1.8s ease-out infinite;
}

.su-panel__badge--live {
  color: #059669;
  background: rgba(16, 185, 129, 0.1);
  border-color: rgba(16, 185, 129, 0.16);
}

.su-panel__badge--live i {
  background: #10b981;
}

/* —— AI agent —— */

.su-ai-demo {
  max-width: 38rem;
  margin-inline: auto;
}

.su-ai-stage {
  position: relative;
  z-index: 1;
}

.su-ai-board {
  overflow: hidden;
}

.su-ai-context {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.45rem;
  margin-bottom: 0.75rem;
}

.su-ai-context__row {
  padding: 0.55rem 0.65rem;
  border-radius: 12px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.05);
}

.su-ai-context__row span {
  display: block;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-ai-context__row strong {
  display: block;
  margin-top: 0.15rem;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-ai {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  margin-bottom: 0.75rem;
}

.su-ai__step {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  padding: 0.7rem 0.75rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.7);
  border: 1px solid transparent;
  opacity: 0.42;
  transition: opacity 0.3s ease, background 0.3s ease, box-shadow 0.3s ease, border-color 0.3s ease, transform 0.3s ease;
}

.su-ai__step.is-done,
.su-ai__step.is-active {
  opacity: 1;
}

.su-ai__step.is-active {
  background: #fff;
  border-color: rgba(14, 165, 233, 0.25);
  box-shadow:
    0 0 0 3px rgba(14, 165, 233, 0.07),
    0 10px 24px rgba(14, 165, 233, 0.1);
  transform: translateY(-1px);
}

.su-ai__step.is-done {
  border-color: rgba(14, 165, 233, 0.1);
}

.su-ai__icon {
  display: grid;
  place-items: center;
  width: 2rem;
  height: 2rem;
  border-radius: 0.6rem;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.14);
}

.su-ai__icon--order {
  color: #047857;
  background: rgba(16, 185, 129, 0.1);
  border-color: rgba(16, 185, 129, 0.14);
}

.su-ai__icon--draft {
  color: var(--accent-hover);
  background: rgba(14, 165, 233, 0.1);
  border-color: rgba(14, 165, 233, 0.14);
}

.su-ai__icon--send {
  color: #059669;
  background: rgba(16, 185, 129, 0.1);
  border-color: rgba(16, 185, 129, 0.14);
}

.su-ai__step strong {
  display: block;
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-ai__step span {
  display: block;
  margin-top: 0.1rem;
  font-size: 0.6875rem;
  color: #64748b;
}

.su-ai__state {
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-ai__step.is-active .su-ai__state {
  color: #0ea5e9;
}

.su-ai__step.is-done .su-ai__state {
  color: #059669;
}

.su-ai__draft {
  padding: 0.85rem 0.9rem;
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(14, 165, 233, 0.1), rgba(34, 211, 238, 0.05));
  border: 1px solid rgba(14, 165, 233, 0.16);
  opacity: 0;
  transform: translateY(8px);
  transition: opacity 0.35s ease, transform 0.35s ease;
}

.su-ai__draft.is-visible {
  opacity: 1;
  transform: none;
}

.su-ai__draft-label {
  display: block;
  margin-bottom: 0.3rem;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: var(--accent);
}

.su-ai__draft p {
  margin: 0;
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--ps-ink, #0f172a);
}

.su-ai__draft-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin-top: 0.7rem;
}

.su-ai__draft-actions span {
  padding: 0.3rem 0.6rem;
  border-radius: 999px;
  font-size: 0.625rem;
  font-weight: 700;
  color: #64748b;
  background: rgba(255, 255, 255, 0.8);
  border: 1px solid rgba(15, 23, 42, 0.06);
}

.su-ai__draft-actions span.is-primary {
  color: #fff;
  background: linear-gradient(145deg, #22d3ee, #818cf8);
  border-color: transparent;
}

.su-ai-float {
  position: absolute;
  top: -0.45rem;
  right: -0.2rem;
  z-index: 3;
  display: flex;
  align-items: center;
  gap: 0.55rem;
  max-width: 11.5rem;
  padding: 0.55rem 0.75rem;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  border-radius: 12px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 12px 28px rgba(15, 23, 42, 0.1);
  opacity: 0;
  transform: translateY(8px) scale(0.96);
  transition: opacity 0.4s ease, transform 0.45s cubic-bezier(0.22, 1, 0.36, 1);
}

.su-panel.is-inview .su-ai-float {
  opacity: 1;
  transform: translateY(0) scale(1);
  animation: su-ai-float 5.5s ease-in-out 0.55s infinite;
}

.su-ai-float__dot {
  width: 0.55rem;
  height: 0.55rem;
  flex-shrink: 0;
  border-radius: 50%;
  background: #0ea5e9;
  box-shadow: 0 0 0 4px rgba(14, 165, 233, 0.18);
}

.su-ai-float strong {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-ai-float em {
  display: block;
  margin-top: 0.1rem;
  font-style: normal;
  font-size: 0.625rem;
  font-weight: 500;
  color: #94a3b8;
}

@keyframes su-ai-float {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-5px); }
}

@media (max-width: 560px) {
  .su-ai-context {
    grid-template-columns: 1fr;
  }

  .su-ai-float {
    right: 0.35rem;
    top: -0.2rem;
  }

  .su-ai__state {
    display: none;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-panel.is-inview .su-ai-float {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

/* —— Order context —— */

.su-ord__product {
  display: flex;
  gap: 0.75rem;
  align-items: center;
  margin-bottom: 1rem;
  padding: 0.65rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.05);
}

.su-ord__product img {
  width: 3.5rem;
  height: 3.5rem;
  border-radius: 12px;
  object-fit: cover;
  flex-shrink: 0;
  box-shadow: 0 8px 18px rgba(15, 23, 42, 0.12);
}

.su-ord__product strong {
  display: block;
  font-size: 0.875rem;
  letter-spacing: -0.02em;
}

.su-ord__product span {
  display: block;
  margin-top: 0.15rem;
  font-size: 0.6875rem;
  color: #64748b;
}

.su-ord__tl {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 0.35rem;
  margin-bottom: 1rem;
  position: relative;
}

.su-ord__tl::before {
  content: '';
  position: absolute;
  left: 12%;
  right: 12%;
  top: 0.55rem;
  height: 2px;
  background: rgba(148, 163, 184, 0.3);
}

.su-ord__step {
  position: relative;
  z-index: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.4rem;
  text-align: center;
}

.su-ord__step span {
  width: 0.85rem;
  height: 0.85rem;
  border-radius: 50%;
  background: #e2e8f0;
  border: 2px solid #fff;
  box-shadow: 0 0 0 1px rgba(15, 23, 42, 0.08);
  transition: background 0.35s ease, box-shadow 0.35s ease, transform 0.35s ease;
}

.su-ord__step.is-done span,
.su-ord__step.is-active span {
  background: linear-gradient(145deg, #22d3ee, #818cf8);
  box-shadow: 0 0 0 4px rgba(14, 165, 233, 0.14);
}

.su-ord__step.is-active span {
  transform: scale(1.15);
  box-shadow: 0 0 0 5px rgba(14, 165, 233, 0.18);
}

.su-ord__step em {
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 600;
  color: #94a3b8;
  line-height: 1.25;
}

.su-ord__step.is-done em,
.su-ord__step.is-active em {
  color: #0ea5e9;
}

.su-ord__meta {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.45rem;
}

.su-ord__meta > div {
  padding: 0.55rem 0.5rem;
  border-radius: 12px;
  background: rgba(248, 250, 252, 0.95);
  text-align: center;
}

.su-ord__meta span {
  display: block;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-ord__meta strong {
  display: block;
  margin-top: 0.2rem;
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
}

/* —— CRM —— */

.su-crm-demo {
  max-width: 38rem;
  margin-inline: auto;
}

.su-crm-stage {
  position: relative;
  z-index: 1;
}

.su-crm-board {
  overflow: hidden;
}

.su-crm-board__vip {
  color: #b45309;
  background: rgba(245, 158, 11, 0.12);
  border-color: rgba(245, 158, 11, 0.2);
}

.su-crm__profile {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  margin-bottom: 0.75rem;
  padding: 0.8rem 0.85rem;
  border-radius: 16px;
  background:
    linear-gradient(145deg, rgba(14, 165, 233, 0.08) 0%, rgba(248, 250, 252, 0.95) 55%);
  border: 1px solid rgba(14, 165, 233, 0.12);
}

.su-crm__avatar {
  display: grid;
  place-items: center;
  width: 2.5rem;
  height: 2.5rem;
  border-radius: 0.7rem;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.16);
}

.su-crm__identity {
  min-width: 0;
}

.su-crm__profile strong {
  display: block;
  font-size: 0.875rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-crm__identity > span {
  display: block;
  margin-top: 0.1rem;
  font-size: 0.625rem;
  color: #64748b;
}

.su-crm__tags {
  display: flex;
  flex-wrap: wrap;
  gap: 0.3rem;
  margin-top: 0.4rem;
  font-style: normal;
}

.su-crm__tags i {
  font-style: normal;
  padding: 0.12rem 0.4rem;
  border-radius: 999px;
  font-size: 0.5625rem;
  font-weight: 700;
  color: #0ea5e9;
  background: rgba(255, 255, 255, 0.85);
  border: 1px solid rgba(14, 165, 233, 0.14);
}

.su-crm__ltv {
  text-align: right;
}

.su-crm__ltv span {
  display: block;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-crm__ltv strong {
  display: block;
  margin-top: 0.15rem;
  font-size: 0.9375rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: #0ea5e9;
}

.su-crm__stats {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.4rem;
  margin-bottom: 0.75rem;
}

.su-crm__stats > div {
  padding: 0.55rem 0.5rem;
  border-radius: 12px;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.05);
  text-align: center;
}

.su-crm__stats span {
  display: block;
  font-size: 0.5rem;
  font-family: 'IBM Plex Mono', monospace;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-crm__stats strong {
  display: block;
  margin-top: 0.15rem;
  font-size: 0.875rem;
  color: var(--ps-ink, #0f172a);
}

.su-crm__order {
  margin-bottom: 0.75rem;
  padding: 0.7rem 0.8rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.05);
}

.su-crm__order-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  margin-bottom: 0.25rem;
}

.su-crm__order-top span {
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-crm__order-top em {
  font-style: normal;
  font-size: 0.625rem;
  font-weight: 700;
  color: #0ea5e9;
}

.su-crm__order > strong {
  display: block;
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-crm__order > span {
  display: block;
  margin-top: 0.15rem;
  font-size: 0.625rem;
  color: #64748b;
}

.su-crm__actions {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 0.4rem;
  margin-bottom: 0.7rem;
}

.su-crm__btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.3rem;
  padding: 0.6rem 0.4rem;
  border-radius: 12px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: #fff;
  font-size: 0.6875rem;
  font-weight: 600;
  color: #475569;
  cursor: default;
  transition: background 0.3s ease, color 0.3s ease, border-color 0.3s ease, box-shadow 0.3s ease, transform 0.3s ease;
}

.su-crm__btn svg {
  flex-shrink: 0;
}

.su-crm__btn.is-active {
  color: #fff;
  border-color: transparent;
  background: linear-gradient(145deg, #22d3ee, #818cf8);
  box-shadow: 0 10px 22px rgba(14, 165, 233, 0.25);
  transform: translateY(-1px);
}

.su-crm__toast {
  padding: 0.7rem 0.85rem;
  border-radius: 14px;
  font-size: 0.75rem;
  font-weight: 600;
  color: #fff;
  background: linear-gradient(145deg, #047857, #10b981);
  box-shadow: 0 12px 28px rgba(16, 185, 129, 0.25);
  opacity: 0;
  transform: translateY(8px);
  transition: opacity 0.35s ease, transform 0.35s ease;
}

.su-crm__toast.is-visible {
  opacity: 1;
  transform: none;
}

.su-crm-float {
  position: absolute;
  top: -0.45rem;
  right: -0.2rem;
  z-index: 3;
  display: flex;
  align-items: center;
  gap: 0.55rem;
  max-width: 11.5rem;
  padding: 0.55rem 0.75rem;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  border-radius: 12px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 12px 28px rgba(15, 23, 42, 0.1);
  opacity: 0;
  transform: translateY(8px) scale(0.96);
  transition: opacity 0.4s ease, transform 0.45s cubic-bezier(0.22, 1, 0.36, 1);
}

.su-panel.is-inview .su-crm-float {
  opacity: 1;
  transform: translateY(0) scale(1);
  animation: su-ai-float 5.5s ease-in-out 0.55s infinite;
}

.su-crm-float__dot {
  width: 0.55rem;
  height: 0.55rem;
  flex-shrink: 0;
  border-radius: 50%;
  background: #10b981;
  box-shadow: 0 0 0 4px rgba(16, 185, 129, 0.18);
}

.su-crm-float strong {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-crm-float em {
  display: block;
  margin-top: 0.1rem;
  font-style: normal;
  font-size: 0.625rem;
  font-weight: 500;
  color: #94a3b8;
}

@media (max-width: 560px) {
  .su-crm__actions {
    grid-template-columns: 1fr;
  }

  .su-crm-float {
    right: 0.35rem;
    top: -0.2rem;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-panel.is-inview .su-crm-float {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

/* —— Knowledge base —— */

.su-kb-demo {
  position: relative;
}

.su-kb-stage {
  position: relative;
}

.su-kb-board {
  position: relative;
  z-index: 1;
}

.su-kb__search {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.65rem;
  padding: 0.55rem 0.75rem;
  border-radius: 12px;
  color: #94a3b8;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.06);
}

.su-kb__search span {
  font-size: 0.6875rem;
  font-weight: 500;
  color: #94a3b8;
}

.su-kb {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  margin-bottom: 0.75rem;
}

.su-kb__item {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  padding: 0.7rem 0.75rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid transparent;
  transition: border-color 0.3s ease, background 0.3s ease, box-shadow 0.3s ease, transform 0.3s ease;
}

.su-kb__item.is-active {
  background: #fff;
  border-color: rgba(14, 165, 233, 0.28);
  box-shadow:
    0 0 0 3px rgba(14, 165, 233, 0.07),
    0 12px 28px rgba(14, 165, 233, 0.1);
  transform: translateY(-1px);
}

.su-kb__icon {
  display: grid;
  place-items: center;
  width: 2rem;
  height: 2rem;
  border-radius: 10px;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.14);
  flex-shrink: 0;
}

.su-kb__icon--ship {
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border-color: rgba(14, 165, 233, 0.16);
}

.su-kb__icon--return {
  color: #b45309;
  background: rgba(245, 158, 11, 0.12);
  border-color: rgba(245, 158, 11, 0.2);
}

.su-kb__icon--pay {
  background: rgba(45, 100, 255, 0.08);
  border-color: rgba(45, 100, 255, 0.16);
}

.su-kb__icon--pay img {
  display: block;
  width: 1rem;
  height: 1rem;
  object-fit: contain;
}

.su-kb__item strong {
  display: block;
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
}

.su-kb__item span {
  font-size: 0.625rem;
  color: #64748b;
}

.su-kb__item > em {
  font-style: normal;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--accent);
}

.su-kb__preview {
  padding: 0.85rem 0.9rem;
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(14, 165, 233, 0.08), rgba(248, 250, 252, 0.95));
  border: 1px solid rgba(14, 165, 233, 0.14);
}

.su-kb__preview-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  margin-bottom: 0.35rem;
}

.su-kb__preview-label {
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: var(--accent);
}

.su-kb__channels {
  display: flex;
  align-items: center;
  gap: 0.35rem;
}

.su-kb__channels img {
  display: block;
  width: 0.875rem;
  height: 0.875rem;
  object-fit: contain;
}

.su-kb__preview p {
  margin: 0;
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--ps-ink, #0f172a);
}

.su-kb__source {
  display: flex;
  align-items: center;
  gap: 0.4rem;
  margin-top: 0.55rem;
  padding-top: 0.5rem;
  border-top: 1px solid rgba(14, 165, 233, 0.12);
}

.su-kb__source span {
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-kb__source strong {
  font-size: 0.625rem;
  font-weight: 600;
  color: #475569;
}

.su-kb-float {
  position: absolute;
  top: -0.45rem;
  right: -0.2rem;
  z-index: 3;
  display: flex;
  align-items: center;
  gap: 0.55rem;
  max-width: 11.5rem;
  padding: 0.55rem 0.75rem;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  border-radius: 12px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 12px 28px rgba(15, 23, 42, 0.1);
  opacity: 0;
  transform: translateY(8px) scale(0.96);
  transition: opacity 0.4s ease, transform 0.45s cubic-bezier(0.22, 1, 0.36, 1);
}

.su-panel.is-inview .su-kb-float {
  opacity: 1;
  transform: translateY(0) scale(1);
  animation: su-ai-float 5.5s ease-in-out 0.55s infinite;
}

.su-kb-float__dot {
  width: 0.55rem;
  height: 0.55rem;
  flex-shrink: 0;
  border-radius: 50%;
  background: #0ea5e9;
  box-shadow: 0 0 0 4px rgba(14, 165, 233, 0.18);
}

.su-kb-float strong {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-kb-float em {
  display: block;
  margin-top: 0.1rem;
  font-style: normal;
  font-size: 0.625rem;
  font-weight: 500;
  color: #94a3b8;
}

@media (max-width: 560px) {
  .su-kb-float {
    right: 0.35rem;
    top: -0.2rem;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-panel.is-inview .su-kb-float {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

/* —— Analytics —— */

.su-an-demo {
  position: relative;
}

.su-an-stage {
  position: relative;
}

.su-an-board {
  position: relative;
  z-index: 1;
}

.su-an-hero {
  display: grid;
  grid-template-columns: 1fr 1.35fr;
  gap: 0.55rem;
  margin-bottom: 0.7rem;
}

.su-an-hero__csat {
  padding: 0.75rem 0.85rem;
  border-radius: 14px;
  background: linear-gradient(160deg, rgba(14, 165, 233, 0.12), rgba(34, 211, 238, 0.06));
  border: 1px solid rgba(14, 165, 233, 0.16);
}

.su-an-hero__csat span {
  display: block;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #0ea5e9;
}

.su-an-hero__csat strong {
  display: block;
  margin: 0.15rem 0 0.2rem;
  font-size: 1.75rem;
  letter-spacing: -0.04em;
  line-height: 1;
  background: linear-gradient(120deg, #22d3ee, #818cf8);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}

.su-an-hero__csat em {
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 600;
  color: #059669;
}

.su-an-hero__side {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0.35rem;
}

.su-an-hero__side > div {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.4rem 0.65rem;
  border-radius: 10px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.05);
}

.su-an-hero__side span {
  font-size: 0.625rem;
  font-weight: 500;
  color: #64748b;
}

.su-an-hero__side strong {
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-an-channels {
  margin-bottom: 0.75rem;
}

.su-an-channels__label {
  display: block;
  margin-bottom: 0.4rem;
  padding: 0 0.1rem;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-an-channels__list {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 0.35rem;
}

.su-an-ch {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 0.45rem;
  align-items: center;
  padding: 0.5rem 0.55rem;
  border-radius: 12px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid transparent;
  opacity: 0.72;
  transition: opacity 0.3s ease, border-color 0.3s ease, background 0.3s ease, box-shadow 0.3s ease;
}

.su-an-ch.is-active {
  opacity: 1;
  background: #fff;
  border-color: rgba(14, 165, 233, 0.22);
  box-shadow: 0 8px 20px rgba(14, 165, 233, 0.08);
}

.su-an-ch img {
  display: block;
  width: 0.875rem;
  height: 0.875rem;
  object-fit: contain;
}

.su-an-ch strong {
  display: block;
  font-size: 0.6875rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-an-ch span {
  font-size: 0.5625rem;
  font-weight: 700;
  color: var(--accent);
}

.su-an-topics {
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
}

.su-an-topics__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0 0.1rem;
}

.su-an-topics__head span {
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-an-topics__head em {
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 600;
  color: #0ea5e9;
}

.su-an-topic {
  display: grid;
  grid-template-columns: 5.75rem 1fr auto;
  gap: 0.5rem;
  align-items: center;
  padding: 0.35rem 0.45rem;
  border-radius: 10px;
  transition: background 0.3s ease;
}

.su-an-topic.is-active {
  background: rgba(14, 165, 233, 0.06);
}

.su-an-topic span {
  font-size: 0.6875rem;
  color: #64748b;
}

.su-an-topic strong {
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
  min-width: 1.75rem;
  text-align: right;
}

.su-an-topic__track {
  height: 0.45rem;
  border-radius: 999px;
  background: rgba(14, 165, 233, 0.1);
  overflow: hidden;
}

.su-an-topic__track i {
  display: block;
  height: 100%;
  width: var(--w, 50%);
  border-radius: inherit;
  background: linear-gradient(90deg, #22d3ee, #818cf8);
  transform: scaleX(0.2);
  transform-origin: left;
  transition: transform 0.8s cubic-bezier(0.22, 1, 0.36, 1);
}

.su-panel.is-inview .su-an-topic__track i {
  transform: scaleX(1);
}

.su-an-float {
  position: absolute;
  top: -0.45rem;
  right: -0.2rem;
  z-index: 3;
  display: flex;
  align-items: center;
  gap: 0.55rem;
  max-width: 11.5rem;
  padding: 0.55rem 0.75rem;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  border-radius: 12px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 12px 28px rgba(15, 23, 42, 0.1);
  opacity: 0;
  transform: translateY(8px) scale(0.96);
  transition: opacity 0.4s ease, transform 0.45s cubic-bezier(0.22, 1, 0.36, 1);
}

.su-panel.is-inview .su-an-float {
  opacity: 1;
  transform: translateY(0) scale(1);
  animation: su-ai-float 5.5s ease-in-out 0.55s infinite;
}

.su-an-float__dot {
  width: 0.55rem;
  height: 0.55rem;
  flex-shrink: 0;
  border-radius: 50%;
  background: #f59e0b;
  box-shadow: 0 0 0 4px rgba(245, 158, 11, 0.18);
}

.su-an-float strong {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-an-float em {
  display: block;
  margin-top: 0.1rem;
  font-style: normal;
  font-size: 0.625rem;
  font-weight: 500;
  color: #94a3b8;
}

@media (max-width: 560px) {
  .su-an-hero {
    grid-template-columns: 1fr;
  }

  .su-an-float {
    right: 0.35rem;
    top: -0.2rem;
  }

  .su-an-topic {
    grid-template-columns: 4.75rem 1fr auto;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-panel.is-inview .su-an-float {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-panel.is-inview .su-panel__card,
  .su-panel__badge i,
  .su-ai__draft,
  .su-crm__toast,
  .su-an-topic__track i,
  .su-auto__toast,
  .su-route__result,
  .su-ch__preview,
  .su-team__note {
    animation: none;
    transition: none;
    transform: none;
  }
}

/* —— WhatsApp & channels —— */

.su-ch {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  margin-bottom: 0.75rem;
}

.su-ch__item {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  padding: 0.7rem 0.75rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid transparent;
  transition: border-color 0.3s ease, background 0.3s ease, box-shadow 0.3s ease, transform 0.3s ease;
}

.su-ch__item.is-active {
  background: #fff;
  border-color: rgba(14, 165, 233, 0.28);
  box-shadow:
    0 0 0 3px rgba(14, 165, 233, 0.07),
    0 12px 28px rgba(14, 165, 233, 0.1);
  transform: translateY(-1px);
}

.su-ch__icon {
  display: grid;
  place-items: center;
  width: 2.125rem;
  height: 2.125rem;
  border-radius: 10px;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.08);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
  flex-shrink: 0;
}

.su-ch__icon img {
  display: block;
  width: 1.125rem;
  height: 1.125rem;
  object-fit: contain;
}

.su-ch__icon--wa { background: rgba(37, 211, 102, 0.08); border-color: rgba(37, 211, 102, 0.22); }
.su-ch__icon--ig { background: rgba(228, 64, 95, 0.08); border-color: rgba(228, 64, 95, 0.2); }
.su-ch__icon--fb { background: rgba(0, 132, 255, 0.08); border-color: rgba(0, 132, 255, 0.2); }
.su-ch__icon--em { background: rgba(234, 67, 53, 0.07); border-color: rgba(234, 67, 53, 0.18); }

.su-ch__item strong {
  display: block;
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
}

.su-ch__item span {
  font-size: 0.625rem;
  color: #64748b;
}

.su-ch__item em {
  font-style: normal;
  font-size: 0.8125rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--accent);
}

.su-ch__preview {
  padding: 0.85rem 0.9rem;
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(37, 211, 102, 0.08), rgba(14, 165, 233, 0.06));
  border: 1px solid rgba(14, 165, 233, 0.14);
}

.su-ch__preview-label {
  display: block;
  margin-bottom: 0.3rem;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: var(--accent);
}

.su-ch__preview p {
  margin: 0;
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--ps-ink, #0f172a);
}

/* —— Smart routing —— */

.su-route-demo {
  position: relative;
}

.su-route-stage {
  position: relative;
}

.su-route-board {
  position: relative;
  z-index: 1;
}

.su-route__ticket {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  margin-bottom: 0.65rem;
  padding: 0.75rem 0.85rem;
  border-radius: 14px;
  background: linear-gradient(160deg, rgba(14, 165, 233, 0.08), rgba(248, 250, 252, 0.95));
  border: 1px solid rgba(14, 165, 233, 0.14);
}

.su-route__customer {
  display: grid;
  place-items: center;
  width: 2.25rem;
  height: 2.25rem;
  border-radius: 10px;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.16);
  flex-shrink: 0;
}

.su-route__ticket-main {
  min-width: 0;
}

.su-route__ticket-top {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem 0.55rem;
}

.su-route__ticket-top strong {
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-route__channel {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.15rem 0.45rem 0.15rem 0.3rem;
  border-radius: 999px;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.08);
}

.su-route__channel img {
  display: block;
  width: 0.875rem;
  height: 0.875rem;
  object-fit: contain;
}

.su-route__channel em {
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 600;
  letter-spacing: 0.01em;
  color: #475569;
}

.su-route__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.3rem;
  margin-top: 0.4rem;
}

.su-route__chips i {
  font-style: normal;
  padding: 0.18rem 0.45rem;
  border-radius: 999px;
  font-size: 0.5625rem;
  font-weight: 600;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.14);
}

.su-route__priority {
  font-style: normal;
  padding: 0.25rem 0.55rem;
  border-radius: 999px;
  font-size: 0.5625rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #b45309;
  background: rgba(245, 158, 11, 0.14);
  white-space: nowrap;
  align-self: start;
}

.su-route__rules {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem 0.55rem;
  margin-bottom: 0.65rem;
  padding: 0 0.1rem;
}

.su-route__rules-label {
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-route__rules-list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.3rem;
}

.su-route__rules-list span {
  padding: 0.2rem 0.5rem;
  border-radius: 999px;
  font-size: 0.5625rem;
  font-weight: 600;
  color: #64748b;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.06);
}

.su-route {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  margin-bottom: 0.7rem;
}

.su-route__agent {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  padding: 0.65rem 0.7rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid transparent;
  opacity: 0.55;
  transition: opacity 0.3s ease, border-color 0.3s ease, background 0.3s ease, box-shadow 0.3s ease, transform 0.3s ease;
}

.su-route__agent.is-active {
  opacity: 1;
  background: #fff;
  border-color: rgba(14, 165, 233, 0.28);
  box-shadow:
    0 0 0 3px rgba(14, 165, 233, 0.07),
    0 12px 28px rgba(14, 165, 233, 0.1);
  transform: translateY(-1px);
}

.su-route__avatar {
  display: grid;
  place-items: center;
  width: 2.15rem;
  height: 2.15rem;
  border-radius: 10px;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.16);
  flex-shrink: 0;
}

.su-route__avatar--b {
  color: #818cf8;
  background: rgba(129, 140, 248, 0.12);
  border-color: rgba(129, 140, 248, 0.18);
}

.su-route__avatar--c {
  color: var(--accent-hover);
  background: rgba(56, 189, 248, 0.12);
  border-color: rgba(14, 165, 233, 0.2);
}

.su-route__agent strong {
  display: block;
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
}

.su-route__agent span {
  font-size: 0.625rem;
  color: #64748b;
}

.su-route__agent > em {
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 600;
  color: #94a3b8;
  white-space: nowrap;
}

.su-route__match {
  color: #0ea5e9 !important;
  font-weight: 700 !important;
}

.su-route__result {
  padding: 0.7rem 0.85rem;
  border-radius: 14px;
  font-size: 0.75rem;
  font-weight: 600;
  color: #fff;
  background: linear-gradient(145deg, #22d3ee, #818cf8);
  box-shadow: 0 12px 28px rgba(14, 165, 233, 0.22);
  opacity: 0;
  transform: translateY(8px);
  transition: opacity 0.35s ease, transform 0.35s ease;
}

.su-route__result.is-visible {
  opacity: 1;
  transform: none;
}

.su-route-float {
  position: absolute;
  top: -0.45rem;
  right: -0.2rem;
  z-index: 3;
  display: flex;
  align-items: center;
  gap: 0.55rem;
  max-width: 11.5rem;
  padding: 0.55rem 0.75rem;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  border-radius: 12px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 12px 28px rgba(15, 23, 42, 0.1);
  opacity: 0;
  transform: translateY(8px) scale(0.96);
  transition: opacity 0.4s ease, transform 0.45s cubic-bezier(0.22, 1, 0.36, 1);
}

.su-panel.is-inview .su-route-float {
  opacity: 1;
  transform: translateY(0) scale(1);
  animation: su-ai-float 5.5s ease-in-out 0.55s infinite;
}

.su-route-float__dot {
  width: 0.55rem;
  height: 0.55rem;
  flex-shrink: 0;
  border-radius: 50%;
  background: #0ea5e9;
  box-shadow: 0 0 0 4px rgba(14, 165, 233, 0.18);
}

.su-route-float strong {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-route-float em {
  display: block;
  margin-top: 0.1rem;
  font-style: normal;
  font-size: 0.625rem;
  font-weight: 500;
  color: #94a3b8;
}

@media (max-width: 560px) {
  .su-route-float {
    right: 0.35rem;
    top: -0.2rem;
  }

  .su-route__priority {
    display: none;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-panel.is-inview .su-route-float {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

/* —— Workflow automation —— */

.su-auto-demo {
  position: relative;
}

.su-auto-stage {
  position: relative;
}

.su-auto-board {
  position: relative;
  z-index: 1;
}

.su-auto-hero {
  display: grid;
  grid-template-columns: 1.2fr 1fr;
  gap: 0.5rem;
  margin-bottom: 0.7rem;
}

.su-auto-hero > div {
  padding: 0.55rem 0.7rem;
  border-radius: 12px;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.05);
}

.su-auto-hero span {
  display: block;
  margin-bottom: 0.15rem;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-auto-hero strong {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-auto {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  margin-bottom: 0.75rem;
}

.su-auto__step {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.7rem;
  align-items: center;
  padding: 0.7rem 0.75rem;
  border-radius: 14px;
  background: rgba(248, 250, 252, 0.7);
  border: 1px solid transparent;
  opacity: 0.42;
  transition: opacity 0.3s ease, background 0.3s ease, box-shadow 0.3s ease, border-color 0.3s ease, transform 0.3s ease;
}

.su-auto__step.is-done,
.su-auto__step.is-active {
  opacity: 1;
}

.su-auto__step.is-active {
  background: #fff;
  border-color: rgba(14, 165, 233, 0.25);
  box-shadow:
    0 0 0 3px rgba(14, 165, 233, 0.07),
    0 10px 24px rgba(14, 165, 233, 0.1);
  transform: translateY(-1px);
}

.su-auto__step.is-done {
  border-color: rgba(14, 165, 233, 0.1);
}

.su-auto__icon {
  display: grid;
  place-items: center;
  width: 2rem;
  height: 2rem;
  border-radius: 0.6rem;
  color: #0ea5e9;
  background: rgba(14, 165, 233, 0.1);
  border: 1px solid rgba(14, 165, 233, 0.14);
  flex-shrink: 0;
}

.su-auto__icon--trigger {
  color: #b45309;
  background: rgba(245, 158, 11, 0.12);
  border-color: rgba(245, 158, 11, 0.2);
}

.su-auto__icon--wa {
  background: rgba(37, 211, 102, 0.1);
  border-color: rgba(37, 211, 102, 0.22);
}

.su-auto__icon--wa img {
  display: block;
  width: 1rem;
  height: 1rem;
  object-fit: contain;
}

.su-auto__icon--assign {
  color: var(--accent-hover);
  background: rgba(14, 165, 233, 0.1);
  border-color: rgba(14, 165, 233, 0.16);
}

.su-auto__icon--escalate {
  color: #be123c;
  background: rgba(244, 63, 94, 0.1);
  border-color: rgba(244, 63, 94, 0.16);
}

.su-auto__step strong {
  display: block;
  font-size: 0.8125rem;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-auto__step span {
  display: block;
  margin-top: 0.1rem;
  font-size: 0.6875rem;
  color: #64748b;
}

.su-auto__state {
  font-style: normal;
  font-size: 0.5625rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  color: #94a3b8;
  white-space: nowrap;
}

.su-auto__step.is-active .su-auto__state {
  color: #0ea5e9;
}

.su-auto__step.is-done .su-auto__state {
  color: #059669;
}

.su-auto__toast {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  padding: 0.7rem 0.85rem;
  border-radius: 14px;
  font-size: 0.75rem;
  font-weight: 600;
  color: #fff;
  background: linear-gradient(145deg, #128c7e, #25d366);
  box-shadow: 0 12px 28px rgba(37, 211, 102, 0.22);
  opacity: 0;
  transform: translateY(8px);
  transition: opacity 0.35s ease, transform 0.35s ease;
}

.su-auto__toast img {
  display: block;
  width: 1rem;
  height: 1rem;
  flex-shrink: 0;
  filter: brightness(0) invert(1);
}

.su-auto__toast.is-visible {
  opacity: 1;
  transform: none;
}

.su-auto-float {
  position: absolute;
  top: -0.45rem;
  right: -0.2rem;
  z-index: 3;
  display: flex;
  align-items: center;
  gap: 0.55rem;
  max-width: 11.5rem;
  padding: 0.55rem 0.75rem;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.06);
  border-radius: 12px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 12px 28px rgba(15, 23, 42, 0.1);
  opacity: 0;
  transform: translateY(8px) scale(0.96);
  transition: opacity 0.4s ease, transform 0.45s cubic-bezier(0.22, 1, 0.36, 1);
}

.su-panel.is-inview .su-auto-float {
  opacity: 1;
  transform: translateY(0) scale(1);
  animation: su-ai-float 5.5s ease-in-out 0.55s infinite;
}

.su-auto-float__dot {
  width: 0.55rem;
  height: 0.55rem;
  flex-shrink: 0;
  border-radius: 50%;
  background: #25d366;
  box-shadow: 0 0 0 4px rgba(37, 211, 102, 0.18);
}

.su-auto-float strong {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ps-ink, #0f172a);
}

.su-auto-float em {
  display: block;
  margin-top: 0.1rem;
  font-style: normal;
  font-size: 0.625rem;
  font-weight: 500;
  color: #94a3b8;
}

@media (max-width: 560px) {
  .su-auto-hero {
    grid-template-columns: 1fr;
  }

  .su-auto__state {
    display: none;
  }

  .su-auto-float {
    right: 0.35rem;
    top: -0.2rem;
  }
}

@media (prefers-reduced-motion: reduce) {
  .su-panel.is-inview .su-auto-float {
    animation: none;
    opacity: 1;
    transform: none;
  }
}

/* —— Team collaboration —— */

.su-team__thread {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
  margin-bottom: 0.75rem;
  min-height: 11rem;
}

.su-team__bubble {
  max-width: 92%;
  padding: 0.65rem 0.8rem;
  border-radius: 14px;
}

.su-team__bubble span {
  display: block;
  margin-bottom: 0.2rem;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 0.5rem;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #94a3b8;
}

.su-team__bubble p {
  margin: 0;
  font-size: 0.8125rem;
  line-height: 1.45;
  color: var(--ps-ink, #0f172a);
}

.su-team__bubble--cust {
  align-self: flex-start;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.05);
}

.su-team__bubble--agent {
  align-self: flex-end;
  background: linear-gradient(145deg, rgba(14, 165, 233, 0.12), rgba(34, 211, 238, 0.08));
  border: 1px solid rgba(14, 165, 233, 0.14);
}

.su-team__note {
  align-self: stretch;
  padding: 0.7rem 0.8rem;
  border-radius: 14px;
  background: rgba(245, 158, 11, 0.08);
  border: 1px dashed rgba(245, 158, 11, 0.35);
  opacity: 0.45;
  transform: translateY(4px);
  transition: opacity 0.35s ease, transform 0.35s ease, border-color 0.35s ease;
}

.su-team__note.is-active {
  opacity: 1;
  transform: none;
  border-style: solid;
}

.su-team__note strong {
  display: block;
  margin-bottom: 0.2rem;
  font-size: 0.75rem;
  color: #b45309;
}

.su-team__note p {
  margin: 0;
  font-size: 0.75rem;
  line-height: 1.45;
  color: #78350f;
}

.su-team__bar {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
}

.su-team__chip {
  padding: 0.4rem 0.7rem;
  border-radius: 999px;
  font-size: 0.6875rem;
  font-weight: 600;
  color: #64748b;
  background: rgba(248, 250, 252, 0.95);
  border: 1px solid rgba(15, 23, 42, 0.06);
  transition: color 0.3s ease, background 0.3s ease, border-color 0.3s ease, box-shadow 0.3s ease;
}

.su-team__chip.is-active {
  color: #fff;
  border-color: transparent;
  background: linear-gradient(145deg, #22d3ee, #818cf8);
  box-shadow: 0 8px 18px rgba(14, 165, 233, 0.22);
}