CRM
Unified customer profiles, orders, and every touchpoint in one place.
For e-commerce & D2C brands
The commerce platform built for unified growth
SellerGrid brings storefronts, CRM, support, marketing, inventory, orders, fulfillment, and finance into one workspace — so your team stops juggling tools and starts scaling with clarity.
Storefront Overview
Real-time business metrics at a glance
Gross Sales
₹1,25,000
Total Orders
245
New Customers
52
Prepaid
68%
AOV
₹510
5%
Low Stock
12
Sales Trend
Revenue
Orders
Peak Day
₹28,000
Avg Daily
₹17,857
Growth
+133%
Top Products
Top 5Support Overview
Total Conversations
1,247
Avg Response Time
2.4m
Resolution Rate
87%
AI Handled
62%
AI CSAT
4.6
0.3
Channels
4
Active
Conversation Volume
Quick Actions
What's inside
Eight modules. One workspace.
Here's what your team will use every day — each piece connected so data flows automatically between them.
Lead
Capture and convert leads from every channel with customizable pipelines.
Support
AI-assisted inbox, tickets, and knowledge base tied to live customer data.
Storefront
Catalog, checkout, and domains synced with inventory and orders.
Operations
Inventory, fulfillment, and optimized delivery runs with full tracking.
Engage
Campaigns and cart recovery powered by your store and CRM data.
Finance
Revenue, margins, and analytics built on live business data.
Feedback
Reviews and product feedback routed to the teams who act on them.
AI Support Assistant
Resolve customer queries with AI
When customers ask about orders or delivery changes, SellerGrid AI pulls real store data, updates records, and opens tickets automatically—no tab-switching, no copy-pasting order numbers.
Cart Abandonment Recovery
Never let potential sales slip away
Automatically detect abandoned carts and trigger timely reminders, offers, and follow-ups across multiple channels to bring customers back and complete their purchase.
24%
Recovery Rate
92%
Reminder Delivery Rate
275
Recovered Customers
Cart abandonment is one example — build automations from any event in SellerGrid.
Sample automation
Cart Abandonment Recovery
Cart Abandoned
100%
Trigger Email
✓ Email Sent
Reminder Sent
92%
Customer Opened
✓ Opened
Reminder Opened
58%
Conversion Success
✓ Recovered
Cart Recovered
✓ Revenue Recovered
₹84,000
275 Customers Recovered 24% Recovery Rate
Seamless Integrations
Your entire commerce stack, connected
Connect SellerGrid with marketplaces, payment gateways, shipping partners, communication channels, accounting software, and third-party applications. Centralize your operations and keep data synchronized across your entire commerce ecosystem.
Same-City & Inter-City Deliveries
Deliver across the city — or across cities — without the dispatch chaos
Most platforms only support inter-city shipping through courier partners. SellerGrid also supports same-city deliveries — automatically grouping orders from the same pickup location into optimized multi-drop routes, so you can run your own local delivery operation alongside courier-based inter-city shipping.
Powered by Single Pickup, Multiple Drop — group same-city orders into one optimized run, with individual tracking preserved for every delivery.
A fully unified commerce operating system
Every critical function — from storefront to finance — lives in one workspace designed for e-commerce and D2C brands ready to scale.
Trusted by Growing D2C Brands
See why brands use SellerGrid to manage orders, support, and customer data from one platform.
Replacing 5+ tools for modern D2C brands
“SellerGrid replaced five different tools for our team. We finally have one place to manage orders, support, and customer data.”
