Freshdesk alternative

Run customer support better with SellerGrid.

Every ticket tied to live orders, CRM, and fulfillment — without juggling Freshdesk integrations or tab-switching for order status.

Request Demo See Support Comparison

Freshdesk + Apps

Siloed tickets, integrations for order data

SellerGrid Support

AI inbox with native order & CRM context

Support Inbox 3 open AI on
Order #SG-2841 Out for delivery · Mumbai ETA today by 6 PM
Hi, can you check my delivery status?
Your order is out for delivery and should arrive today by 6 PM.
Why teams switch

Why teams outgrow Freshdesk

The helpdesk works — until agents need order, CRM, and fulfillment data on every ticket.

Disconnected commerce data

Tickets in Freshdesk, orders in Shopify, leads in CRM — agents jump tools for every reply.

Support-only scope

No storefront, inventory, or fulfillment — just another silo in your stack.

AI behind add-ons

Freddy AI and advanced automation often mean extra cost and setup.

Support comparison

How SellerGrid Support compares to Freshdesk

A focused look at customer support — ticketing, AI, and order context, without the rest of your stack bolted on.

Support capability Compare core helpdesk features.
Freshdesk
SellerGrid Built-in
Omnichannel inboxInstagram, Facebook, email & chat in one place
Included
Included Instagram, Facebook, email
AI support agentAuto-reply with real store data
Freddy AI add-on Extra cost
Included Native AI Support
Order context in ticketsPayment, shipment & delivery status
Via integrations e.g. Shopify
Native Live order data
CRM profile on every ticketPurchase history & customer value
Freshsales / integrations
Native
Knowledge baseTrain your AI with docs, Q&A & more
Included
Included
CSAT & support analyticsResponse time, resolution & satisfaction
Included
Included
Trigger fulfillment actionsRefund & reship
Not Available
Included
Delivery status in inboxCourier & same-city route tracking
Not Available
Included Built-in routing
One platform. All modules.

Replace multiple tools.
Run everything on SellerGrid.

Most growing brands pay for multiple tools, multiple logins, and duplicate data. SellerGrid replaces them all with one connected platform.

What you need Typically replaced Typical monthly cost With SellerGrid
CRM & Pipeline Management ₹4,000+/month Included
Lead Capture ₹2,000+/month Included
Customer Support ₹3,000+/month Included
Storefront ₹5,000+/month Included
Operations ₹4,000+/month Included
Engage ₹4,000+/month Included
Finance ₹3,000+/month Included
Feedback ₹2,000+/month Included
Typical Software Stack

₹30,000 – ₹40,000+/month

  • Multiple subscriptions
  • Multiple logins
  • Multiple bills
SAVE 60% With SellerGrid

₹10,000/month

  • One Platform
  • One Login
  • One Subscription

No integration fees. No setup fees. Cancel anytime.

Order flow

One customer ticket. Full order context.

Stop copying order numbers between tabs. Resolve support with live commerce data in one platform.

Migration & onboarding

We migrate your support operation from Freshdesk.

Our team imports tickets, contacts, and knowledge base content — then connects every conversation to live order, CRM, and fulfillment data.

  • Ticket & contact import
  • Knowledge base migration
  • Order context connected
  • Agent onboarding & training
  • Zero onboarding fee
  1. Step 1 Support audit Inbox review & migration plan
  2. Step 2 Data migration Tickets, contacts & help articles
  3. Step 3 Commerce connection Link orders, CRM & fulfillment data
  4. Step 4 Go live Agent training, validation & launch
FAQ

Common questions

Freshdesk requires integrations to pull order data from Shopify or other storefronts. SellerGrid support agents see live order, payment, and delivery data natively on every ticket.

Yes. SellerGrid includes AI Support that pulls real store data, updates records, and opens tickets automatically — with full order context on every conversation.

Freshdesk alone may cost less per agent, but you still pay for Shopify, CRM, inventory, and analytics tools. SellerGrid consolidates everything — often at lower total cost.