SellerGrid Engage

Journeys that already
know the customer. Campaigns that know the customer.

Email, SMS, WhatsApp, push, and web — triggered by real carts, orders, and CRM events. Orchestration on your commerce data. Zero second stack to sync.Email, SMS, WhatsApp, and web campaigns on live store and CRM data — no second stack to sync.

Omnichannel

Email, SMS, WhatsApp, push, web

Journey designer

Visual orchestration & branches

Live segments

Behaviour, RFM & reachability

Event triggers

Cart, order, browse, churn risk

Personalization

Pop-ups, offers & content

Campaign analytics

Opens, revenue, influenced sales

Omnichannel campaigns

Reach customers where they already are.Reach customers where they are.

Email, SMS, WhatsApp, push, and on-site web — one campaign manager, one audience. Channel availability never blocks the journey.One audience across email, SMS, WhatsApp, push, and web.

  • One audience across every channel
  • Native cart & order triggers
  • Revenue attributed in real time
Journey designer

Orchestrate workflows like you draw them on a board.Orchestrate workflows visually.

Drag triggers, waits, branches, and channel actions into a visual journey. Split on opens, purchases, or segment entry. Optimize while customers are still in the flow — campaign orchestration without a separate tool.Drag triggers, waits, and channel actions into visual journeys — no separate tool.

Segments & CDP

Build audiences from behaviour — not static lists.Audiences from behaviour — not lists.

Unify profiles from store, CRM, and engagement events. Segment on RFM, purchase history, reachability, and live behaviour. Campaigns always hit the right people because the data never left SellerGrid.Segment on RFM, purchase history, and live behaviour — data never leaves SellerGrid.

One-time campaigns

Send one-time campaigns.
Reach the right customers.Send one-time campaigns.

Select a customer segment, create your message, and send targeted campaigns in minutes. No CSV uploads. No manual lists. Just your store data, ready to activate.Select a segment, create your message, and send in minutes — no CSV uploads.

Personalization

Hyper-personalize messages and on-site experiences.Personalize messages and on-site.

Dynamic content from CRM and catalog — name, last product, COD eligibility, offer codes. Web pop-ups and banners target the same segments as your journeys, so the site and inbox stay in sync.Dynamic content from CRM and catalog on web pop-ups and inbox — same segments, in sync.

Campaign analytics

See opens, clicks, and influenced revenue in one place.Opens, clicks, and revenue in one place.

Track delivery, engagement, and rupees attributed to each journey. Optimize channels and creative with live funnels — without exporting to a BI tool first.Track delivery, engagement, and rupees attributed to each campaign.

Connected by default

Every campaign runs on live commerce data.Campaigns on live commerce data.

Engage is retention marketing inside SellerGrid — not a separate tool you wire up later.Engage inside SellerGrid — not a separate tool.

Storefront Orders CRM Engage Support Finance

One customer event. Campaigns, CRM, and revenue — updated together.

Built for Indian D2C

Channels Indian shoppers actually open.Channels India opens.

WhatsApp + SMS first

Recover carts and announce drops on the channels that convert in India — not email alone.

Festival & sale campaigns

Launch Diwali, sale, and drop campaigns on WhatsApp and SMS — timed for when Indian shoppers actually buy.

Rupee-attributed ROI

See influenced revenue in ₹ next to opens and clicks — so marketing proves itself in finance terms.

Why not a separate engagement tool

Same engagement power. Already inside your OS.

Journeys and channels on your live store data — without syncing another CDP.

What matters Separate engagement tool SellerGrid Engage Recommended
Omnichannel Email · SMS · WhatsApp · Push · Web Included Included Same channel mix, one campaign manager.
Journey orchestration Visual workflows & branches Included Included Triggers from native store & CRM events.
Customer data Profiles & segments Separate CDP + integrations Native CRM + orders No sync lag. No duplicate profiles.
Cart & order triggers Commerce events Via storefront / SDK integrations Native store events Cart, checkout, delivery — built in.
On-site personalization Popups & web messaging Extra web SDK / tags Native on storefront Personalize from live CRM & cart.
Catalog & stock Product data in campaigns Synced product feeds Live catalog & inventory Offers always match what's sellable.
What matters SellerGrid Engage Other tools
Omnichannel Email · SMS · WhatsApp · Push · Web Included Same channel mix, one campaign manager. Included
Journey orchestration Visual workflows & branches Included Triggers from native store & CRM events. Included
Customer data Profiles & segments Native CRM + orders No sync lag. No duplicate profiles. Separate CDP + integrations
Cart & order triggers Commerce events Native store events Cart, checkout, delivery — built in. Via storefront / SDK integrations
On-site personalization Popups & web messaging Native on storefront Personalize from live CRM & cart. Extra web SDK / tags
Catalog & stock Product data in campaigns Live catalog & inventory Offers always match what's sellable. Synced product feeds

Included in SellerGrid — no separate engagement license required.

Run retention campaigns without leaving SellerGrid.Run campaigns without leaving SellerGrid.

Start a 60-day free trial — onboarding and setup included.60-day free trial — onboarding included.

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