Privacy Policy

01 Who we are

SellerGrid provides a unified commerce platform for modern brands, including storefront, CRM, support, engagement, and operations tools. Our marketing website is available at sellergrid.in and related domains.

For privacy questions about this website, contact us at hello@sellergrid.in.

02 Scope

This policy applies to personal information collected through our public marketing website, demo and contact forms, and related communications.

It does not replace customer or merchant agreements for the SellerGrid product application (app.sellergrid.in). If you are a SellerGrid customer processing your shoppers’ data, your own privacy notice and agreement with us govern that processing.

03 Information we collect

Information you provide

When you request a demo, contact us, or submit a sales enquiry, we may collect:

• Name and business or brand name
• Work email address and phone number
• Business details such as order volume or business type
• Message content and other details you choose to share

Information collected automatically

When you visit our website, we and our service providers may automatically collect:

• Device and browser information, IP address, and approximate location derived from IP
• Pages viewed, referring URLs, timestamps, and interaction events (for example CTA clicks)
• Cookies and similar technologies used for analytics and advertising measurement

04 How we use information

We use personal information to:

• Respond to demo requests, contact forms, and sales enquiries
• Provide product information, onboarding follow-ups, and customer support
• Operate, secure, and improve our website and marketing performance
• Measure campaign effectiveness and understand how visitors use the site
• Comply with legal obligations and protect our rights

We do not sell your personal information.

05 Analytics, advertising & cookies

Our marketing site may use the following tools:

• Google Analytics (GA4) — to understand site traffic and usage
• Google Ads — to measure conversions from advertising (for example lead form submissions)
• Mixpanel — to understand product and conversion events on the website
• SellerGrid Engage — our first-party analytics ingest for page views, CTA events, and form submissions

These tools may set cookies or use local storage and receive device or event data. You can control cookies through your browser settings. Blocking some cookies may affect site analytics or certain features.

06 How we share information

We may share personal information with:

• Service providers who help us host, operate, analyze, or communicate (under contractual obligations to protect the data)
• Professional advisors or authorities when required by law or to protect rights and safety
• A successor entity if we are involved in a merger, acquisition, or asset transfer

We do not share lead form information with unrelated third parties for their independent marketing.

07 Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including responding to enquiries, maintaining business records, improving our services, and meeting legal or accounting requirements. Retention periods may vary by data type and context.

08 Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

09 Your rights

Depending on applicable law (including India’s Digital Personal Data Protection Act, 2023, where it applies), you may have rights to request access, correction, updating, or deletion of personal information we hold about you, or to withdraw consent where processing is based on consent.

To exercise these rights, email hello@sellergrid.in. We may need to verify your identity before responding.

10 Children’s privacy

Our website and services are directed to businesses and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

11 Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you acknowledge the revised policy.