SellerGrid AI Support

Support that already
knows the order.

WhatsApp, Instagram, email, and chat in one team inbox — with live order context, AI that answers from store data, and routing that sends the right conversation to the right agent.

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  • 60-day free trial
  • Free onboarding
  • No credit card required
WhatsApp-first inbox

WA, IG, FB, email & chat

Native AI agent

Replies with real store data

Smart routing

VIP, language, workload

Workflow automation

Tags, SLAs, follow-ups

Order on every ticket

Payment, shipment, delivery

Team collaboration

Notes, @mentions, handoffs

Unified inbox

Every channel. One queue. Zero context switching.

WhatsApp, Instagram, Facebook, email, and web chat land in the same team inbox — already linked to the customer and their latest order. Agents work one queue, not five apps.

AI Support agent

AI that answers with your store data — not generic scripts.

When a shopper asks about delivery or a return, AI pulls live order status, drafts a reply, and can open a ticket for your team. Included — not a Freddy-style add-on.

Order context

Payment, shipment, and ETA — on the ticket, not in another tab.

Agents see what the customer bought, how they paid, where the package is, and when it should arrive. No Shopify lookup. No courier portal copy-paste.

CRM + fulfillment

See the customer. Act on the order — without leaving support.

Purchase history and lifetime value sit next to the thread. Trigger refunds and reships from the ticket so support, finance, and fulfillment stay in sync.

WhatsApp & channels

Meet shoppers where they already message you.

Connect WhatsApp Business, Instagram, Facebook, email, and web chat. One contact profile follows the customer across channels — so context never resets mid-conversation.

Smart routing

Send every chat to the agent who can close it fastest.

Route by channel, language, VIP status, order issue type, and agent workload. High-value customers skip the queue — routine questions stay with AI until a human is needed.

Workflow automation

Automate the follow-ups your team should never miss.

Tag conversations, start SLA timers, nudge on delayed deliveries, and escalate when CSAT dips — without building a separate Zapier stack. Rules run on real order events inside SellerGrid.

Team collaboration

Handoffs with full context — not a screenshot in Slack.

Leave internal notes, @mention teammates, and reassign without losing the order trail. New owners see the thread, CRM, and fulfillment status in one place.

Knowledge base

Train AI on your policies — shipping, returns, and FAQs.

Upload docs and Q&A so AI answers in your brand voice. When policies change, update once — every channel and draft stays consistent.

CSAT & analytics

Know what customers ask — and how fast you resolve it.

Track volume, response time, AI deflection, and satisfaction. Spot topic spikes like delivery or returns before they become a backlog.

Connected by default

Every ticket updates the whole business.

Support sits inside SellerGrid — not a helpdesk you wire to commerce later.

Support Orders CRM Fulfillment Finance Engage

One conversation. Five modules updated — automatically.

Built for Indian D2C

Support that speaks how Indian shoppers buy.

WhatsApp-first support

COD confirmations, delivery ETAs, and returns — handled on WhatsApp alongside Instagram, Facebook, and email.

COD & courier context

Agents see COD vs prepaid, courier partner, and same-city route status without leaving the ticket.

Routing that fits Indian teams

Route by language, VIP, and issue type — so Hindi WhatsApp chats and English email don’t land in the same blind queue.

Why not just use Freshdesk

A helpdesk that already knows your commerce stack.

Native order context and AI — without integrations and add-on fees.

What matters Separate Freshdesk SellerGrid Support
Order context On every ticket Via Shopify / integrations Native live order data Payment, shipment & ETA built in.
AI support Auto-reply & drafts Freddy AI add-on Native AI included Drafts from real store data.
WhatsApp + routing Team inbox & assignment Limited / add-ons WhatsApp-first team inbox WA, social, email + smart routing built in.
CRM profile Customer history Freshsales / integrations Unified CRM LTV & history on every ticket.
Fulfillment actions Refund & reship Not available Trigger from the ticket Refunds & reships update finance & ops.
Delivery status In the inbox Not available Courier & same-city routes Live tracking beside the conversation.
Tool stack What you maintain Helpdesk + store + CRM apps One commerce OS Support inside the same platform as orders.

Included in SellerGrid — no separate helpdesk license required.

See the full SellerGrid vs Freshdesk comparison →

Give every ticket the full order picture.

Start a 60-day free trial — onboarding and setup included.

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